Building trust in search

Easier to use intranet search page

The intranet search function at Arbetsförmedlingen was distrusted and users would call each other up and ask to be directed by clicks to where the information they were looking for was. It was hypothesized that poor filtration and a complicated interface were part of the problem. New functionality was introduced and I was tasked to improve the design side of the user experience.

My favourite part of the new functionality is that users now can copy the URL and send a search result list to a colleague.